1. Technology
2. Education
3. Applications

Technology – Helping nonprofit organizations progress along the Continuum of Technology Maturity and helping the funding community target nonprofit technology needs.

• IT In A Box Managed Services – A professionally managed technology solution for nonprofits of all sizes that supports hardware, software, network infrastructure, e-mail, security, back-ups, antivirus software and business continuity.
• TAAP (Technology, Assessment, Advancement & evaluation Process) – A road map to identify where a nonprofit organization is on our Continuum of Technology Maturity and to plan IT development.
• Network Assessment – Assessment of an organization’s hardware/software, network infrastructure and security environment.
• Project Management – Consultation on technology project implementation.
• Website Planning – Consultation to understand the functional requirements of Members' websites and collaborate with service providers on design and implementation.
• IT Staffing Support – Support nonprofits throughout the process of advertising, interviewing and hiring IT staff.
• Technical Support – On-site technical support ranging from break-fix support to scheduled routine network support and strategic maintenance.
• Telecom Assessment – In-depth review of total telecom spend including dial tone, internet, phone system and voice mail. Recommendations for increased efficiency and cost savings.
• Technology and Office Supplies – Discount procurement programs.
• Infrastructure Management – Credit card processing, utility expense management and phone equipment bid management.

Education – Educating nonprofit organizations and funders on making technology a strategic aspect of their business and connecting the Technology and Nonprofit Communities.

• Online Training Courses – Over 2000 web-based courses at reduced prices and the ability to help nonprofits get the most out of their training dollars.
• Monthly Lunch & Learn Educational Sessions – Technology related sessions designed to share industry standard best practices.
• Quarterly Educational Workshops – Designed for Executives and Senior Staff to understand key technology related topics.
• Annual Members Conference – Provides a full day of educational opportunities designed around allowing technology to be a strategic part of the nonprofit business.
• Database Management Training – Training and support for The CIVIC Solution.
• Nonprofit IT Forums – Monthly gathering of nonprofit IT professionals to discuss relevant technology topics.
• Board Matching & Development – Recruiting, training and matching IT professionals (Director/CIO level) to serve on nonprofit organization Boards.
• Placed Board Professional Educational Services – Board and technology educational opportunities to support matched and placed professionals and to provide for networking and discussing organizations' technology planning, budgeting and overall service requirements.

Applications – Helping nonprofit organizations turn data into effective information and helping nonprofits manage donors, events and operations effectively.

• The CIVIC Solution – A fully managed, integrated suite of web-based data management tools to help nonprofits manage their relationships with their constituents including clients, contributors, volunteers, members, subscribers, single ticket buyers, staff, customers and the community.
• List acquisition, data enhancement and merge/purge capability – A sophisticated merge/purge capability, list acquisition service and data enhancement tool designed to assist nonprofit organizations to build out their outbound marketing capabilities. This capability will also help to keep databases up-to-date and identify new prospects.
• Event Registration and Management – Complete event registration management support services ranging from on-line registration to on-site check-in and management of conferences and events.
• Operational Administrative Support – Management of administrative operational tasks for organizations that do not have staff to support these efforts.